Hello
Welcome to the UMCS London privacy policy.
We take your privacy seriously. We want you to know why we need certain information from you, what we’re doing with it, and how we keep it secure.
This policy explains how we use your data to deliver our healthcare app, websites and services. This includes:
• Our websites (www.umcs-london.co.uk, www.umcslondon.com, www.umcs-berlin.de, www.umcs-zurich.ch and www.umcs-london.com)
• Some of our services we offer with our partners, or on behalf of them
• The technology we use to support our partners’ services
• United Medical Concierge Service Limited: the company that provides services
• Our clients are classified as “Data controllers” and we are “Data processors” under the General Data Protection Regulation in EEA and the UK;
• We only hold data (e.g. personal and company information) to support the business service that we provide to our clients.
When you register with us, we’ll ask you for your:
• Name
• Date of birth
• Address including Telephone number
• Email address
The information you give us must be accurate. If you give us information about yourself or another person, you’re confirming that you’re authorised to do so.
When you use our services, we also collect information about your health, including:
• General health
• Previous surgical and non-surgical cosmetic procedures
• Symptoms, treatments and medications
• Consultations, such as notes and recordings
• Procedures, such as surgery notes, scans or X-rays
• Photos to document preoperative status, complications and postoperative outcome.
If you make a payment on the app, your credit and debit card details are processed by a third-party payment provider.
We don’t store any of your credit or debit card information and we only keep details of the transactions on our secure servers.
Our clients have the right to access and erasure of data and such requests will be dealt with without undue delay.
• When we arrange a medical service for you, there is an implied consent that we can share your medical and personal information with medical providers only for the purposes of arranging the medical service.
• We will respond immediately to questions about the accuracy of information we hold and process for our clients.
• We will monitor privacy issues on an on-going basis to ensure that any changes in legislation or industry standards regarding privacy issues are reflected in our Privacy Policy and understood.
• We will maintain strict data security systems that ensure specific individual information will not be made available to any unauthorised persons.
• In case of a data breech, details will be recorded and client informed within 72 hours, unless instructed otherwise by the client.
• For the purposes of providing better quality of service we may sub-contract some of the tasks to a third party who will adhere to the same privacy policy and any data protection obligations we have agreed upon with our clients.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
All of our data is stored within the European Economic Area and the UK. However, under some circumstances, your data maybe processed or stored outside of the UK and the European Economic Area (EEA). This is because we sometimes work with medical providers who help us deliver services to you, who might have servers outside of the UK or EEA.
This will always be in line with applicable data protection lawful mechanisms (such as appropriate contractual terms) and subject to strict safeguards.
For further information on how we protect your data if we transfer it outside of the EEA, contact us by email at: info@umcs.co.uk
Our website may, from time to time, contain links to and from the websites of our medical providers networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You will be able to opt in or out of our marketing communication by email at info@umcs-london.co.uk
Any questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@umcs-london.co.uk
This privacy policy is effective as of 18th September 2022. If we make any changes to this Policy, clients who have authorised e-mail communication may be notified via e-mail of any material changes to the Policy. If you agree to the changes, you don’t need to do anything. Just keep using our services with the updated policy and we’ll assume you are happy with the way we use your data.
If you don’t agree to the changes, then you can stop using our services at any time.
UMCS
Wollstonecraft street 2
London
N1C4BT
We’ll ask you for a proof of identity. Data protection laws give us one month to get back to you.
We’re regulated by the Information Commissioner’s Office (ICO). If you’re not happy with any aspect of our data handling, you can complain to the ICO directly. You can contact them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113
